TERMS & CONDITIONS

ABOUT THE WEBSITE

Welcome to www.healandsoleman.com.au (the 'Website ').

 

The Website is operated by Tasel Pty Ltd A.C.N. 120 385 962 as trustee for the Dantek Unit Trust (“HEEL & SOLE MAN”). Access to and use of the Website, or any of its associated Products or Services, is provided by HEEL & SOLE MAN. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

 

HEEL & SOLE MAN reserves the right to review and change any of the Terms by updating this page at its sole discretion. When HEEL & SOLE MAN updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

ACCEPTANCE OF THE TERMS

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by HEEL & SOLE MAN in the user interface.

SERVICES

HEEL & SOLE MAN offers the following services:

 

Shoe repair

Personalisation (Engraving)

Bag repair

Leather Belt repair

Pet Tags (“Services”).

 

In performing the Services, we assess the condition of each item once it is in our possession and take reasonable and practical steps to repair it in accordance with your specifications. We cannot assume responsibility for irreparable defects or guarantee the repair of defects that are not immediately apparent or clearly communicated to us prior to our receipt of the item. Accordingly, we encourage customers to provide as much information as possible about the items and required repairs during the order / assessment process. We work to high standards and will always strive to work to the highest standards we can based upon the item we are working on and the work being attempted but cannot guarantee that attempted repairs will be successful and cannot be held responsible for damage caused to items as a result of repair processes. We will endeavour to communicate these risks to you provided they are reasonably foreseeable. Again, we encourage customers to provide as much information as possible about the items and required repairs during the order / assessment process.

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REGISTRATION TO USE THE SERVICES

In order to access the Services, you must first register for an account through the Website (the 'Account ').

 

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

 

a Email address
b Preferred username
c Mailing address
d Telephone number
e Address

 

During the registration process we will ask your permission to include you as someone we keep up to date for new product or service offers. We value your trust in us and will not circulate your details to any other seller of goods if you are willing to be a member who stays in regular contact with us in this way.

 

You warrant that any information you give to HEEL & SOLE MAN in the course of completing the registration process will always be accurate, correct and up to date.

 

Once you have completed the registration process, you will be a registered member of the Website ('Member ') and agree to be bound by the Terms.

 

You may not use the Services and may not accept the Terms if:

 

you are not of legal age to form a binding contract with HEEL & SOLE MAN; or

 

you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

YOUR OBLIGATIONS AS A MEMBER

As a Member, you agree to comply with the following:

 

you will use the Services only for purposes that are permitted by:

 

the Terms; and

any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

 

you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

 

any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify HEEL & SOLE MAN of any unauthorised use of your password or email address or any breach of security of which you have become aware;

 

access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of HEEL & SOLE MAN providing the Services;


you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of HEEL & SOLE MAN;


you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;


you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by HEEL & SOLE MAN for any illegal or unauthorised use of the Website; and


you acknowledge and agree that any automated use of the Website or its Services is prohibited.

PAYMENT

Where the option is given to you, you may make payment for the Services (the ' Services Fee ') by way of:


PayPal
Credit Card (Visa, Mastercard, Amex)
Debit Card
Afterpay
ZipPay


All payments made in the course of your use of the Services are made using the options listed in 6.1. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the terms and conditions which are available on their website.

 

You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.

 

You acknowledge and agree you are liable for any surcharge fees associated with the use of the payment options in clause 


You agree and acknowledge that HEEL & SOLE MAN can vary the Services Fee at any time.

DELIVERY & RETURNS

HEEL & SOLE MAN will bear the cost of the collection of goods for repair or personalisation services by a courier service (the “Nominated Courier”) from your nominated address on the nominated date.

In the event that the Nominated Courier is unable to access the nominated address, the goods are not left in an easily accessible or noticeable place for collection or other failure by you to aid collection you will be liable for any cancellation or re-collection charges. HEEL & SOLE MAN reserves the right to terminate the services in the event of failed collection arising from the fault on your behalf.

If the items remain uncollected for a period of 30 days from the finalised order date then HEEL & SOLE MAN will cancel the order and refund any monies less incurred processing, postage, courier and administration fees.

You are responsible for the cost of any damages or losses associated with the shipping of goods to HEEL & SOLE MAN for repair or personalisation Services or incurred in the process of collection.

You must take reasonable steps to ensure goods sent to HEEL & SOLE MAN are packaged as to avoid damage in transit. Upon receipt of the goods by HEEL & SOLE MAN, packaging and any other items not for repair or personalisation Services will be disposed of and not returned.

Upon completion of the Services, HEEL & SOLE MAN will notify you that the item is ready for return and provide to you an estimated delivery timeframe and item tracking details by way of email.

HEEL & SOLE MAN endeavours to return all items in a prompt manner but makes no guarantees or warranties as to the timeframe for delivery of items. HEEL & SOLE MAN will not be liable for any loss or damages as a result of delayed delivery.
You acknowledge HEEL & SOLE MAN takes no responsibility for any damaged or lost goods once the nominated Courier has taken possession of the items.

The Nominated Courier for collection and delivery of items it at the sole discretion of HEEL & SOLE MAN.

COPYRIGHT & INTELLECTUAL PROPERTY

The Website, the Services and all of the related products of HEEL & SOLE MAN are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by HEEL & SOLE MAN or its contributors.


All trademarks, service marks and trade names are owned, registered and/or licensed by HEEL & SOLE MAN, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:


use the Website pursuant to the Terms;


copy and store the Website and the material contained in the Website in your device's cache memory; and


print pages from the Website for your own personal and non-commercial use.


HEEL & SOLE MAN does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by HEEL & SOLE MAN.


HEEL & SOLE MAN retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:


business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or
a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or
a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.


You may not, without the prior written permission of HEEL & SOLE MAN and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by the Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

PRIVACY

HEEL & SOLE MAN takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to HEEL & SOLE MAN's Privacy Policy, which is available on the Website.


Any information you provide to HEEL & SOLE MAN may be used for internal marketing and promotion purposes including but not limited to, newsletters, deal promotion and follow-up services. You may opt out of these marketing services at any time. HEEL & SOLE MAN will not sell or provide your personal data to any 3rd Parties for marketing purposes without your express consent.

GENERAL DISCLAIMER

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law:


all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and


HEEL & SOLE MAN will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.


Use of the Website and the Services is at your own risk.

Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of HEEL & SOLE MAN make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of HEEL & SOLE MAN) referred to on the Website includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:


failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records;


the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);


costs incurred as a result of you using the Website, the Services or any of the products of HEEL & SOLE MAN; and
the Services or operation in respect to links which are provided for your convenience.

LIMITATION OF LIABILITY

HEEL & SOLE MAN's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that HEEL & SOLE MAN, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

TERMINATION OF CONTRACT

The Terms will continue to apply until terminated by either you or by HEEL & SOLE MAN as set out below.


If you want to terminate the Terms, you may do so by:
providing HEEL & SOLE MAN with 7 days' notice of your intention to terminate; and


closing your accounts for all of the services which you use, where HEEL & SOLE MAN has made this option available to you.


Your notice should be sent, in writing, to HEEL & SOLE MAN via the 'Contact Us' link on our homepage.


HEEL & SOLE MAN may at any time, terminate the Terms with you if:


you have breached any provision of the Terms or intend to breach any provision;


HEEL & SOLE MAN is required to do so by law;


the provision of the Services to you by HEEL & SOLE MAN is, in the opinion of HEEL & SOLE MAN, no longer commercially viable.


Subject to local applicable laws, HEEL & SOLE MAN reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts HEEL & SOLE MAN's name or reputation or violates the rights of those of another party.

INDEMNITY

You agree to indemnify HEEL & SOLE MAN, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:


all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;


any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
any breach of the Terms.

RESOLUTION

On receipt of that notice ('Notice ') by that other party, the parties to the Terms ('Parties') must:


Within 7 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;


If for any reason whatsoever,7 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;


The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;


The mediation will be held in Brisbane, Australia.

 

CONFIDENTIAL


All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.


TERMINATION OF MEDIATION


If 14 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.


VENUE AND JURISDICTION


The Services offered by HEEL & SOLE MAN is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

GOVERNING LAW

The Terms are governed by the laws of Queensland, Australia. Any dispute, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

INDEPENDENT LEGAL ADVISE

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

SEVERANCE

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

REFUND POLICY

HEEL & SOLE MAN will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of HEEL & SOLE MAN makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the 'Refund').